The Individual Order
It is clear to us that The Individual Order is not something that can be scaled, and this is a plus that our boutique size and the fact we are an independent brand, with our own investment, offers us: We can pursue that we feel is right, and not what looks good in the accounting books.We will look at the price of the particular item we have produced in the past and offer a 20% discount on that.
You can purchase a 50 Euros Individual Order voucher from our webshop.
We will contact you to get the information about the item desired, color, size, etc.
We will ensure the request is possible (we can not make a bomber from extrafine merino, or a Mother Goddess from chunky silk, for example) and we will give you the delivery time and final price. The 50 Euros voucher will count towards this final price.
We will invoice you 50% of the item value upon confirming the order, and the remaining amount when the item is ready for shipment.
It can take as little as one week, but when the yarn is not available in the colour desired we can agree to order that yarn and factor in the time required for the yarn delivery.
Items made especially for you can not be returned or exchanged. If the items have manufacturing defects, yes. But we would not ship an item with manufacturing defects in the first place.
*WOW products, “Imagine, A Coat “ products, or products created for individual order from the start are excluded from the 20% off offer.