Welcome to the amiamalia.com website, hereinafter referred to as the website, these terms and conditions, hereinafter referred to as T&Cs, apply from the moment you view the website and by continuing to use this website, either as a visitor or as a registered customer and by purchasing the products offered, you implicitly express your acceptance of and lack of reservations to these T&Cs and you agree to use the website for personal and non-commercial use only.
In T&Cs the following terms shall be defined and interpreted as follows:
Seller = AMI BY AMALIA SRL, with registered office in Calea Clujului 207C, Oradea, Bihor, 410553, Romania, registered with the Romanian Trade Office under number J20/164/21.02.2017, with CUI RO 37073958;
Buyer/Customer = natural person/legal person who places an order on the amiaamalia.com website;
Contract = the totality of the provisions of this T&C, which the Customer accepts by placing an order. According to Law 365/2002 on electronic commerce the contract is deemed to be concluded when the acceptance of the offer to contract has become known to the tenderer;
Terms and Conditions = provisions governing the contractual relations between visitors and users or the website and Ami by Amalia SRL. These T&Cs may be modified and updated at any time;
Order = the Customer’s intention to purchase AmiAmalia products. The order will acquire contractual value only when accepted by AMI BY AMALIA SRL by issuing a confirmation of processing and delivery;
Products = quiet luxury knitwear sold by AMI BY AMALIA SRL;
Products made according to customer specifications = any products that are made based on individual choices or customer decision;
Personal data = any information relating to a natural person/legal person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more elements specific to his physical, physiological, genetic, mental, economic, cultural or social identity;
Data processing = any operation or set of operations performed on personal data or on sets of personal data collected for the purpose of processing the order, whether or not by automatic means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
Force majeure = external, unforeseeable and unavoidable event. Without being exhaustive, the following are cases of force majeure: wars, social unrest, floods, fires or landslides and any other natural disasters;
Intellectual property
The entire content of this site and the site itself is protected by copyright, trademark and all applicable intellectual rights and laws.
No content or material presented here may be used, copied, distributed without the prior express written consent of AMI BY AMALIA SRL. All rights are reserved, worldwide.
Users of the site amiamalia.com are obliged to respect all copyrights and all related rights and any other intellectual property rights owned by AMI BY AMALIA SRL.
Personal data and privacy
AMI BY AMALIA SRL collects personal data in compliance with the provisions of Regulation No 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation), applicable in all Member States of the European Union since 25.05.2018.
All your personal data is collected, stored and used in accordance with the applicable legislation. Personal data is collected for billing purposes, as well as to improve and personalize your shopping experience on the amiamalia.com website.
Personal data may also be used for marketing purposes, such as the newsletter, from which the Customer has the option to unsubscribe at any time.
To place orders on our website, you can choose a guest checkout or registration, which allows you to enjoy some of the personalized shopping features on the amiamalia.com website.
All data provided as part of the registration process is stored and protected by applicable law.
Keep your account password safe at all times and contact us if you suspect any unauthorized use of your account. AMI BY AMALIA SRL will not be liable for losses caused by unauthorized use of your account, but you may be liable for AMI BY AMALIA´S losses due to such unauthorized use of your registered account.
Order placement and acceptance
All orders are subject to availability and acceptance. Items added to your shopping cart are not reserved and may be available for purchase by other customers.
When placing an order, you will receive an email with the details of your order. This email is not an acceptance of your order, but once your order is packaged and ready for shipment, your order has been accepted and you will receive an order confirmation. If you do not receive the confirmation email from us, we apologize, but it means that there is a problem with the order and we cannot accept it.
Items that will be knitted as custom orders, adjusting size, colors, fit, will require additional production time and the team will coordinate with you on this process and estimate delivery time.
We reserve the right to refuse your order if we are unable to obtain payment authorization or if shipping restrictions apply in your country of residence.
Ami Amalia reserves the right to refuse orders requesting customization.
We may refuse to process orders or refuse service to anyone at any time at our sole discretion.
Stock
As an independent, sustainable and creative business, items appearing with the traditional “stock” label means we have the yarn, software, production and all other resources to deliver your order within a timeframe agreed with you, depending on any customisation requests from you.
We have a minimum stock of already knitted items, but we try as much as possible to knit especially for you, knit-to-fit, an essential step towards slow-fashion and sustainability.
Prices & Payments
Prices will be shown inclusive of VAT for EU purchases and exclusive of VAT for items purchased and to be shipped outside the EU.
Prices do not include shipping costs and customs duties that you may incur according to the legislation applicable in your country of residence.
For items that are made to order, we will apply an additional charge of €40.
We accept all major credit cards and PayPal and other payment methods that may be indicated on our website.
We use a payment processing service provider and use Secure Socket Layer (SSL) technology.
Pay online with Visa or Mastercard, all securely through our payment processor PlatiOnline. Card processing is done exclusively on PlatiOnline servers. The security of your information is guaranteed by the fact that PlatiOnline does not store your confidential card data, but sends it encrypted over a secure connection to the processing bank. This way, your information is safe. When you choose to pay by credit card, your transaction will appear on your bank statements with “amiamalia.com”.
If you select “PayPal” as your payment method, you will be automatically transferred to the PayPal website. If you have an existing PayPal account, you can log in using your user details to confirm payment. If you do not have a PayPal account, you can register one and proceed with the payment. Once this transaction is complete, you will be returned to amiamalia.com.
The right of withdrawal
In accordance with the Emergency Ordinance 34/2014 on consumer rights you may return your AmiAmalia purchase within 14 days of receipt for a full return of the value of the item. You must inform us as quickly as possible of your intent to return, at info@amiamalia.com. All items must be sent back to us within 14 days of receiving your order.
Exercising the right of withdrawal from the contract terminates the obligations of the contractual parties to perform the contract at a distance or to conclude a distance contract if you have placed an order.
We will do our best to knit to size, but please note that natural yarns are flexible, each colour behaves and knits differently. The knitting industry has an accepted tolerance of +/- 2 cm for each measurement parameter, and on coats, dresses and skirts the length will change with wear.
We reserve the right to retain 100% of the product value after 2 alterations to accommodate the required size or when size requirements change.
Items can of course be tried on, but must be returned in the same condition as received. Therefore, returned items must not be worn or washed and must have all original tags intact.
Items of one colour can be returned – minus a small yarn fee. Items knitted in your chosen colour combination cannot be returned.
Please note that items that are custom made or personalised cannot be returned.
Our products can be knitted in any colour you wish (other than those shown on our website for that product) with the following T&Cs:
1. We will not charge an additional fee for customization, but if you decide to return the product, we will charge/deduct from the return value €80 for the customization fee.
2. Letters – We will knit this in the letter of your choice, at no extra charge. We can also knit it with the symbol of your choice, typing marks, but if you decide to return the product we will charge/deduct from the return value €80 customization fee.
3. Size – We can adjust the size of the product to your desired measurements. We will not charge any additional fee for changes within +/- 5 cm. per parameter, but if the desired length to be increased is more than 5 cm. we will apply a fee of 30€ for merino yarns and 50€ for cashmere, yak, alpaca yarns, etc. Once a product is modified to a custom size, if you choose to return it, we will charge/deduct a customization fee of €80 from the return value.
You can choose to receive your refund either as a store credit to your Ami Amalia account or back to your original payment method.
Please note that refunds can take up to 10 business days to appear in your account due to different processing times between payment providers.
Your shipping costs will be excluded unless the item is faulty or cancelled by us.
We strive to avoid manufacturing errors, but if you receive the item in any other than perfect condition, please contact us immediately and send it back to us no later than 14 days after receipt. For agreed repairs and alterations, we will send you the necessary information to have the items shipped back for correction at our expense.
In the event of a return, the value of the returned product will be refunded within a maximum of 14 working days of receiving our product back, depending on the bank issuing the bank cards.
Force majeure
Neither party shall be liable for non-performance of contractual obligations if such non-performance is due to an event of force majeure.
Applicable law
This contract is subjected to Romanian law. Any disputes arising between AMI BY AMALIA SRL and Customers will be settled amicably by sending a complaint to info@amiamalia.com. If after going through this procedure, the parties fail to reach an amicable solution, the dissatisfied party may apply to court.
The territorial jurisdiction in the event of any disputes shall belong to the court in whose district the Seller is based.
Modification of T & C
AMI BY AMALIA SRL reserves the right to modify, update the content of the site www.amiamalia.com and the provisions contained in the T & C without prior notice to users or third parties.
Final provisions
These provisions are supplemented by the Emergency Ordinance 34/2014 on consumer rights in contracts concluded with professionals, as well as for the amendment and completion of certain regulatory acts, Law No. 296/2004 of the Consumer Code, Law 365/2002 on e-commerce.
