| Terms & Conditions | |
| This website is the property of Ami by Amalia SRL, registered at the Romanian Office of Commerce under the number J20/164/21.02.2017, VAT number: RO 37073958, located at Calea Clujului 207C, Oradea, Bihor, 410553, Romania and is managed with the purpose of world wide online selling of its ptoducts.
The following represent the terms and conditions (herein after “ T& C´s”) governing the contractual relations between visitors and users or the website and Ami by Amalia SRL. These T & C´s may be modified and updated at any time. By using this website either as a guest or as a registered customer, and purchasing the products offered you are expressing implicit acceptance and no reservations to these T &C´s and obliging to use the website only for personal use, and not commercial use. The content of the www.amiamalia.com site may be altered, modified, updated in any way, including alteration regarding its structure, accessibility, and his can be done without prior information to its users or third parties. These stipulations are complemented by the following Romanian legislation: OUG nr. 130/2000, Law no.296/2004, Law no.667/2001. The entire content of this website and the website itself its protected by copyrights, trademarks and all applicable intellectual rights and legislations. No content or materials presented here can be use without prior and express written consent from Ami by Amalia SRL. All rights are reserved, worldwide. |
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| Personal data and Privacy | |
| All your personal data is being collected, stored and used in accordance with the applicable legislation. We used your personal data for invoicing purposes, as well as for improving and personalizing your shopping experience on our website. Personal data may be used also for marketing purposes, like newsletter, from which you have the option to unsubscribe at any time.
In accordance with the Romanian law 677/2001 you have the right to access your data, modify your data, or request your data to be deleted. For any additional information do no hesitate to contact us at info@amiamalia.com. For placing orders on our website, you may choose a guest check out, or register, which will allow you to enjoy some of the personalized shopping features on our site. All data provided as part of the registration process is stored and protected by the applicable legislation. Keep your account password safe at all time and contact us if you suspect any unauthorized use of your account. Ami by Amalia SRL will not be liable for the losses caused by the unauthorized used of your account, but you may be liable for Ami by Amalia´s losses due to such unauthorized use of your registered account. |
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| Orders | |
| All orders are subject to availability and acceptance. Items added to your shopping bag are not reserved and may be available for purchase to other customers | |
| Pricing | |
| Pricing will be shown inclusive of VAT for EU purchases and exclusive of VAT for items purchased and to be shipped outside of EU.
The prices are exclusive of shipping costs and any custom duties you may incur, as per the applicable legislation at your country of residence. For items that are custom made we will apply an extra fee of 40 euros. |
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| Order acceptance | |
| Upon placing an order, you will receive an email with the details of your order. This email is not an acceptance of your order, but once your order is packed and ready for shipment your order has been accepted and you will receive an order confirmation.
Items that will be knitted as customised orders, adjusting sizing, colors, fit, will require additional production time and the team will coordinte with you this process and estimate the delivery time. We reserve the right to refuse your order if we are unable to obtain authorization for payment, or if shipping restrictions apply to your country of residence. Ami Amalia reserves the right to refuse orders customizations requests. We may refuse to process orders or refuse service to anyone at any time at our own sole discretion. Stock As an independent, sustainable, creative enterprise, items that appear with the traditional “stock” label, means that we have the yarn, software, production and all the other resources to deliver your order in a time frame to be agreed with you, based also on possible customization requests from your side. We do have a minimum stock of already knitted items, but we try as much as possible to knit especially for you, knit-to-fit, an essential step towards slow-fashion and sustenability. |
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| Secure payment | |
| We accept all major credit cards and PayPal and other method payments that may be indicated on our website.
We use a payment processing service provider and we use Secure Socket Layer (SSL) technology. Pay online with Visa or Mastercard, all in complete safety by PlatiOnline payment processor. Card processing is done exclusively on PlatiOnline servers. The security of your information is guaranteed by the fact that PlatiOnline does not store the confidential data of your card, but sends them encrypted on a secure connection to the processing bank. That’s how your information is safe. When you choose Credit Card Payment, your transaction will appear on your bank statements with “amiamalia.com”. |
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| AmiAmalia Return Policy
You may return your AmiAmalia purchase within 14 days of receipt for a full return of the value of the item. All we ask is that you inform us of your intent to return as quickly as possible, and at the very latest within 14 days of receipt, along with your return shipment reference number. Items may of course be tried on, but should be returned in the same condition as you received them. Returned items should therefore not be worn or washed, and should have all original labels intact. Items in a color can be returned – minus a small yarn fee. Items knitted in your choice of color combination can not be returned. Please note that items that are custom made or personalized are not subject to return. Our products can be knitted in any colors you would like (others than presented on our website for this respective product), with the following T&C’s: 2. Letters – We will knit this in your chosen letter without any additional fee. We can knit also with your desired symbol, typing signs, but in case you decide to return the product we will charge /deduct from the value of the return 80€ personalisation fee. 3. Sizing – We can adjust the product sizing to your desired measurements. We will charge no additional fee for changes within +/- 5 cm. per parameter, but if the desired length to be increased is over 5 cm., we will apply a 20€ yarn charge for merino yarn, and 40€ charge for cashmere, yak, alpaca, etc. You can choose to receive your refund either as store credit to your Ami Amalia account or back to the original payment method. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Your shipping costs will be excluded unless the item is faulty or canceled by our side. We strive to avoid manufacturing errors, but if you receive your item in anything but perfect condition, please do contact us immediately, and no later than 14 days after receipt. For agreed repairs and alterations we will send you the necessary information to have the items shipped back for correction at our cost. For more information, please visit our Shipping, Returns & Exchanges section under CUSTOMER SERVICE. |
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